tka11 Privacy Policy — Your Data, Your Rights

tka11 collects only the data necessary to operate your account, process payments via bKash and Nagad, and keep your experience safe. This policy explains exactly what we collect, why we collect it, and what rights you have over your information.

Introduction

Last updated: January 2026

This Privacy Policy ("Policy") describes how tka11 ("Platform", "we", "us", "our"), accessible at tka11.club, collects, uses, stores, and protects the personal information of registered users and visitors ("you", "your") in Bangladesh. By using the tka11 Platform, you consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should stop using the Platform and may request account closure by contacting [email protected].

tka11 is committed to handling your personal information with care, transparency, and respect. We collect only what is necessary to provide our services, we do not sell your data to third parties, and we apply SSL encryption across all data transmissions. This Policy applies to all personal data collected through the tka11 website, the tka11 account system, and any customer support interaction.

SSL Encrypted No Data Selling Bangladesh Players Your Rights Protected

Our Core Privacy Commitments

🔒

SSL Encryption on All Data

Every interaction between your device and tka11 — login, deposit, withdrawal, game session — is encrypted using SSL. Your data is never transmitted in plain text.

📱

Bangladesh Payment Data Handled Locally

bKash, Nagad, Rocket and Upay transaction data is processed through the respective providers' secure APIs. tka11 does not store your full mobile banking PIN or OTP codes at any point.

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No Sale of Personal Data

tka11 does not sell, rent, or trade your personal information to any third party for their independent marketing or commercial use. Your data stays within the tka11 ecosystem and its verified service partners.

👁️

Transparent Data Use

tka11 only uses your data for purposes directly related to operating your account, processing transactions, preventing fraud, and (where you have opted in) sending promotional communications.

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Right to Access and Correct

You have the right to access the personal data tka11 holds about you and to request corrections to any inaccurate information. Submit your request to [email protected] and tka11 will respond within 14 business days.

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Right to Request Deletion

You may request deletion of your personal data by contacting support. tka11 will honour deletion requests subject to legal and regulatory data retention obligations, which may require us to retain certain records for a defined period.

Section 1

Information We Collect

tka11 collects personal information when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or otherwise interact with the Platform. The categories of information we collect include the following.

  • Registration data: your name, date of birth, Bangladesh mobile phone number, and (where provided) email address. This data is collected at account creation and is required to verify your identity and age eligibility.
  • KYC verification data: government-issued identification documents (such as NID, passport, or driving licence) and, where required, a selfie or live photo for identity confirmation. This data is collected only when KYC verification is triggered.
  • Payment data: the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals, together with the transaction reference numbers generated by the payment provider. tka11 does not collect or store your full mobile banking PIN, OTP codes, or full card numbers.
  • Usage and device data: your IP address, device type, operating system, browser type, session timestamps, pages visited, games played, and betting activity. This data is collected automatically when you use the Platform and is used for fraud detection, responsible gaming monitoring, and service improvement.
  • Customer support data: the content of any communication you send to tka11 via live chat or email, including any attachments you provide. This data is retained to resolve your query and for quality assurance purposes.

tka11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data as part of its standard account operations. Any such data inadvertently provided in a customer support communication will not be processed for any purpose beyond resolving the specific query.

Section 2

How We Use Your Information

tka11 uses the personal information we collect for the following specific purposes. We do not use your data for any purpose that is not listed here, and we do not use your data in a manner that is inconsistent with your reasonable expectations as a tka11 player.

  • Account management: to create, maintain, and administer your tka11 account, verify your identity and age eligibility, and process your login sessions securely.
  • Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other accepted Bangladesh payment methods, and to maintain a complete and accurate transaction history for your account.
  • Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeovers, and other prohibited conduct as defined in the tka11 Terms and Conditions.
  • Responsible gaming: to monitor your account activity for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion periods that you have set, and to send responsible gaming reminders where appropriate.
  • Customer support: to respond to your queries, resolve disputes, handle complaints, and maintain a record of support interactions for quality assurance and audit purposes.
  • Marketing communications (opt-in only): to send you promotional offers, bonus announcements, seasonal campaign notifications (such as Eid or BPL promotions), and other marketing communications — but only if you have explicitly opted in to receive such communications. You may opt out at any time by contacting [email protected].

Section 3

Mobile Payment Data and Bangladesh Financial Services

Because tka11 operates exclusively within the Bangladesh mobile payment ecosystem, the handling of payment data requires specific explanation. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is initiated through the relevant provider's API. tka11 receives a confirmation of the transaction (including the transaction reference number and the amount) but does not receive, store, or process your full mobile banking credentials.

The following specific principles apply to all mobile payment data processed in connection with a tka11 account.

  • tka11 records only the mobile wallet number associated with each transaction, the transaction reference, the amount, the timestamp, and the direction (deposit or withdrawal). This is the minimum data required to reconcile your account balance accurately.
  • The mobile wallet number recorded in your tka11 transaction history is used to enforce the closed-loop withdrawal policy — ensuring that withdrawals are returned to the same account from which deposits were made. This number is not used for any marketing purpose and is not shared with any third party for their independent use.
  • tka11 is not responsible for the privacy practices of bKash, Nagad, Rocket, Upay, or any other payment provider. When you interact with these providers to initiate a tka11 transaction, their own privacy policies govern how they handle your data on their side of the transaction.

Section 4

tka11 uses cookies and similar technical tracking mechanisms to operate the Platform, maintain your login session, detect fraudulent activity, and improve the user experience. The following categories of cookies are used on tka11.

  • Strictly necessary cookies: these are essential for the Platform to function. They maintain your login session, remember your language preference, and enable core features such as the game lobby and account settings. These cookies cannot be disabled without impairing core Platform functionality.
  • Security and fraud detection cookies: these cookies track session activity to identify patterns consistent with account takeover attempts, automated bot activity, or other suspicious behaviour. They are required for Platform security and cannot be disabled.
  • Performance and analytics cookies: these cookies collect anonymous or pseudonymised data about how users navigate the Platform — which pages are most visited, where users encounter errors, how long game sessions last. This data is used to improve Platform performance and does not identify you personally.
  • Marketing cookies (opt-in only): if you have opted in to receive personalised promotional communications, tka11 may use cookies to record which offers you have seen and to avoid showing you the same promotion repeatedly. You may withdraw your consent to marketing cookies at any time by contacting [email protected].

Most modern mobile browsers allow you to control cookies through your browser settings. Disabling strictly necessary or security cookies will impair your ability to use tka11 — in particular, you will not be able to maintain a logged-in session. Disabling performance or marketing cookies will not affect your core tka11 experience.

Section 5

Sharing Your Information

tka11 does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • Game and software providers: tka11 shares the minimum session data necessary for licensed game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) to deliver their games to your device. This typically includes a session token and your account currency. It does not include your full name, NID, or payment details.
  • Payment processors: tka11 shares the transaction data required to process your deposit or withdrawal with the relevant Bangladesh payment provider (bKash, Nagad, Rocket, Upay, or your bank). This data sharing is necessary to complete the financial transaction and is governed by the payment provider's own terms and privacy policy.
  • Fraud prevention and compliance partners: tka11 may share account data with third-party fraud detection services or compliance verification providers where we have reasonable grounds to suspect fraudulent activity or a breach of our Terms. Such sharing is limited to the data strictly necessary for the investigation.
  • Legal authorities: tka11 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by a valid court order, or where disclosure is necessary to protect the rights, property, or safety of tka11 or its users.

In all cases where tka11 shares data with a third party, we require that party to maintain appropriate data security standards and to use the shared data only for the specific purpose for which it was provided. tka11 does not authorise any third party to use your data for their own independent marketing purposes.

Section 6

Data Security

tka11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting which tka11 personnel can access personal data, regular security audits of the Platform's infrastructure, and secure storage of sensitive data including KYC documents.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for keeping your tka11 account credentials — particularly your password and OTP codes — confidential. If you suspect that your account has been compromised, contact tka11 support immediately at [email protected].

Section 7

Data Retention

tka11 retains your personal data for as long as your account remains active and for a defined period after account closure, in order to meet our legal and regulatory obligations. Account data (including registration details and transaction history) is retained for a minimum of five years following account closure. KYC documents are retained for the same period. This retention period reflects standard practice for online payment platforms operating within the Bangladesh financial services ecosystem.

After the mandatory retention period has expired, tka11 will securely delete or anonymise your personal data. Where data has been anonymised, tka11 may retain the anonymised dataset for analytical and service improvement purposes indefinitely, as it no longer constitutes personal data. You may request early deletion of specific data categories by contacting [email protected], subject to our legal retention obligations.

Section 8

Your Privacy Rights

As a tka11 user based in Bangladesh, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact tka11 support at [email protected] with the subject line "Privacy Rights Request". tka11 will acknowledge your request within 48 hours and will aim to fulfil it within 14 business days.

  • Right of access: you have the right to request a copy of the personal data that tka11 holds about you. tka11 will provide this in a readable format within 14 business days of your request.
  • Right of rectification: if any personal data tka11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Requests to correct your registered mobile number or name must be accompanied by supporting documentation.
  • Right of erasure: you have the right to request the deletion of your personal data, subject to tka11's legal and regulatory data retention obligations. Where deletion is not possible for legal reasons, tka11 will explain why and will restrict further processing of your data to the minimum required by law.
  • Right to restrict processing: you have the right to request that tka11 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or while a complaint is under investigation.
  • Right to withdraw marketing consent: if you have opted in to receive marketing communications from tka11, you have the right to withdraw that consent at any time. Withdrawal of marketing consent will not affect the lawfulness of any marketing communications sent prior to withdrawal, and it will not affect your ability to continue using the tka11 Platform.

tka11 will not discriminate against you for exercising any of the above rights. Exercising your privacy rights will not result in your account being closed, your withdrawal requests being delayed, or your access to games being restricted, unless the specific right exercised (such as erasure) itself makes continued account operation impossible.

Section 9

Children's Privacy and the 21+ Rule

tka11 is strictly an adult platform and does not knowingly collect personal data from any person under the age of 21. The Platform is not directed at, and is not intended for use by, persons under 21 years of age. If you believe that a person under 21 has registered a tka11 account or has provided personal data to tka11, please contact us immediately at [email protected]. tka11 will promptly investigate the report and, if confirmed, will delete the underage account and all associated data.

Parents and guardians in Bangladesh who are concerned that a minor in their household may have accessed tka11 should immediately restrict the minor's access to the device used and contact tka11 support. tka11 takes underage access reports seriously and will act on any credible report within 24 hours of receipt.

Section 10

Third-Party Links and External Services

The tka11 Platform may reference third-party services such as game providers, payment processors, and responsible gaming organisations. tka11 is not responsible for the privacy practices of any third-party service. When you interact with a third-party service — for example, when completing a bKash payment on the bKash platform, or when accessing a game lobby served by a third-party provider — that service's own privacy policy governs how your data is handled. tka11 recommends that you review the privacy policies of any third-party service with which you interact in connection with your tka11 account.

Section 11

Changes to This Privacy Policy

tka11 reserves the right to update this Privacy Policy at any time. Where a material change is made to this Policy — for example, a change to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — tka11 will provide reasonable notice to registered users via the Platform or by email to the address associated with your account, no less than 7 days before the change takes effect.

Your continued use of the tka11 Platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. The date at the top of this page ("Last updated") will always reflect the date on which the most recent version of this Policy took effect. If you do not accept the revised Policy, you should stop using the Platform and may request account closure by contacting [email protected].

Section 12

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tka11 handles your personal data, please contact the tka11 support team. All privacy-related enquiries will be directed to the appropriate team member and will be acknowledged within 48 hours. For formal privacy rights requests (access, rectification, erasure, restriction), please use the subject line "Privacy Rights Request" in your email so that your request is routed and prioritised correctly.

Privacy enquiries email (plain text — not a link): [email protected]

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